I'm not used to play poker, I'm most likely a beginner. I started to play with Everest poker because my friends was yet playin with this software. After playing for fun, I decided to try to play with real money, so I paid a low amount of money (afortunately I transferred a low one !), and play a little the same day winning some money.
The day after, I received a mail from everest poker, my account has been restricted because of an unusual activity on my account... So I started to try to contact their support (only an online form ! No phone number, no email, ...) and after some days they explained to me that I have to send the following documents :
- A copy of both side of my credit card
- A form of agreement filled and signed
- A copy of my passport
- A listing of my bank transfer with my credit card
I sent all these documents (I know, this was stupid...) using the website of ask-ibs, because https protocole is much more secure than email or fax. After some days I received a new email from them, saying I need now to send them a proof that I'm living to the adress indicated in the credit card sending them a copy of my eletricity bill or phone bill... But as the house is not in my name and it's no way to contact the owner to sign some documents, so I'm not able to give to them this last document ! They keep my money and will probably close my account ! I tried to ask them to close my account giving me back only the money i transferred, but they don't want to negociate, they decided to don't reply anymore to my messages, this is method of a fake company that just want to steal your money !
Now, as they have all information about me and my credit card, I decided to change the card in my bank in order they don't use it one day.
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